Restaurant Customer Surveys
GuestXM Surveys
Our flexible and intuitive survey-building tools ensure you capture all the guest insights you need with minimum effort.
“With over 1000 locations worldwide, we need to have a strong pulse on the brand experience. Our direct customer feedback through GuestXM surveys means that the quality of service and value of our offerings are always aligned to the broader brand vision, regardless of region or franchise.”
Mike Woida, President International – CKE Restaurant Holdings, Inc.
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Capture key metrics: Whether NPS, CSAT, CES or your own proprietary framework, we’ve got you covered.
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High end look and feel: Retain your brand aesthetic throughout.
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Engage and respond: Build and strengthen relationships with guests by responding to specific responses.
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Multi-channel: Generate responses via receipts, SMS, email, QR code and third-party delivery apps.
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Trigger internal action: Communicate with operators to ensure feedback receives the appropriate follow up.
See what Black Box Intelligence can do for you
Leverage surveys as just one source of customer sentiment
With GuestXM + Guest Intelligence, you can leverage survey responses as one of many sources to measure customer sentiment.
Explore GuestXM
GuestXM Overview
Measure, monitor and improve guest experience.
GuestXM Social
Manage across every restaurant.
GuestXM Task Management