Product Innovation

Latest Product Updates from Black Box Intelligence

July 2025 Product Update: Como Integration

June 2025 Product Update: Menu Priority

Screenshot of AI-generated response to a restaurant review, highlighting editable options for tone and length.

June 2025 Product Update: Reply with AI

A mobile app interface showing the process of reviewing food items, including selecting a dish, rating aspects like taste and portion, and receiving a thank you message after submitting feedback.

April 2025: BBI Acquires Yumpingo

Dashboard showing performance metrics for BBI Kitchen. Comp Sales is -2.5%, Comp Traffic is -3.2%, and Average Star Rating is 3.8. The data is compared to the same time last year. Dates range from Sep 16, 2024, to Sep 22, 2024.

February 2025 Product Update: Performance Intelligence

A list titled "Needs Improvement" with four items: 1. Slow Service (227, 3.7%), 2. Missing Items On The Order (166, 2.7%), 3. Order Was Inadequately Cold (153, 2.5%), 4. Too Expensive (147, 2.4%). Each item has a brief description.

January 2025 Product Update: Top Focus Points

Screenshot of a survey platform showing a warning about potentially fraudulent survey responses. User information is anonymized, and the page includes options like "Visit Date" and "Feedback." A response is marked as skipped.

November 2024 Product Update: Enhanced Fraud Detection and Unit Management

Dashboard showing sentiment data for various channels, including social media icons and message types. Date range is Jan 1, 2024, to Dec 31, 2024.

October 2024 Product Update: Page-Level Filtering

A review webpage is displayed. A negative review by a person named Matthew M. from August 4, 2024, criticizes the chicken at a restaurant. The restaurant's response explains they are vegetarian and exclude the review. The webpage mentions it's archived by GuestXM.

September 2024 Product Update: Archive Reviews