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Case Studies
White logo with the words "Urbane Cafe" in a bold, rounded font below an abstract flame design set against a rough, circular background, all on a black backdrop. Logo for Willie's Grill & Icehouse, featuring bold white and blue text on a bottle cap-shaped background with yellow and red accents. Logo for The Restaurant Group. The words "The Restaurant Group" are written in green, with "Restaurant" in large bold letters and "The" and "Group" in smaller text above and below, respectively. Logo for "Eddie Rocket's City Diner" with white text on a red circle, and "City Diner" in cursive on a black banner below—an iconic look recognized by Black Box Intelligence Customers.
All Case Studies
Why BBI
Restaurant Performance Network Advantage
Most Trusted Industry Performance Benchmarks
Restaurant AI
Practical Restaurant-Dedicated Artificial Intelligence
Complete Performance Picture
Unify Guest, Workforce, and Financial Data For Total Clarity
Everything Guest Experience Management
Surveys + Reputation Management + AI Analytics
All-Star Customer Roster
Proven Results With the Brands That Matter
Use Cases
For Operators & COOs
Optimize Execution Across Entire System
Fix Poor Performing Restaurant Units
Minimize Costs, Maximize Efficiencies
Reduce Staff Turnover
Improve Guest Satisfaction
For Marketers & CMOs
Enhance Guest Acquisition and Retention
Improve Guest Experience at Scale
Run Better Campaigns
Improve Online Average Star Ratings
For Finance Teams & CFOs
Create a Healthy, Growing Brand
Create Dynamic Growth Engine
Margin Optimization
Consolidate Data and Technology
Hire and Retain Talent Better
For HR Teams & CPOs
Become Employer of Choice
Hire Smarter and Faster
Reduce Staff Turnover
Train Your People Better
Platform
All Product Updates
October 2025: NextGen Financial Intelligence
July 2025: Guest Intelligence
July 2025: Como Integration
June 2025: Menu Priority
Product Updates
BBI Platform
Restaurant Performance Network
Trusted Data Network For Restaurants
Performance Intelligence
AI Restaurant Performance Platform
A stylized icon of the letters "Ai" in purple inside a computer chip, with black circuit lines extending outward and a cloud shape in the background, representing cloud-based artificial intelligence.
Restaurant-Trained AI
Dedicated Restaurant Analytics Model
Guest Intelligence
Complete Guest Experience Management for Restaurants
Menu-Level Surveys
Smart Surveys
Smart Actions
Guest Interaction
Devices
Reputation Management
Unified Inbox
Response Enablement
Task Management
Guest Recovery
Guest Experience Analytics
Restaurant-Trained Analytics
Guest Sentiment
Sentiment Benchmarking
Top Focus Points
Financial Intelligence
Most Trusted Restaurant Sales & Traffic Benchmarks
Workforce Intelligence
Most Trusted Restaurant Pay, Benefits & Turnover Benchmarks
Integrations
Two overlapping speech bubbles, one with a star and the other with a bookmark symbol, both in purple on a dark background, representing communication or chat features.
Reviews, Social Media & Email
Icon of a payment terminal with a dollar bill being inserted, shown in black and purple colors. The terminal has buttons and a slot at the top for the bill.
Point of Sale
A computer monitor icon with the letters "CRM" in purple on the screen and a black gear symbol at the top left, representing customer relationship management software.
Loyalty & CRM
A clipboard with a dollar sign and horizontal lines, symbolizing a financial document, is shown next to a checkmark inside a circle, indicating approval or completion. The image uses dark and purple colors.
Order & Pay
Market Intelligence
Supplier Intelligence
Restaurant Intelligence for Restaurant Suppliers.
Investor Intelligence
Restaurant Intelligence for Restaurant Investors.
Resources
Restaurant Trend Analysis & Commentary
State of the Industry Webinars
Our flagship quarterly deep dive into the latest restaurant trends
Restaurant Workforce Trends
Restaurant workforce insight, covering pay, benefits, bonuses, turnover, training etc.
Out of the Box
Monthly restaurant industry trend updates.
Lessons from the Field
Podcast interviews with top restaurant leaders
Actionable Restaurant Research
Reputation Management Benchmarks
Complete reputation management benchmark guide for restaurants.
Channel Comparison
Segment Breakdowns
Average Star Rating ROI
BBI Reputation Management ROI
Average Star Rating ROI Calculator
Best vs Rest
What top 25% of restaurants are doing that the rest aren't.
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Resources

All Black Box Intelligence Resources

Research, best practices and events from the people behind the gold standard in restaurant industry data.

Featured

People are gathered at outdoor tables under string lights, enjoying a meal together in a courtyard with trees and white walls—a lively scene reflecting June 2025 restaurant industry trends for vibrant, communal dining experiences.
Restaurant Insights & Research
Restaurant Industry in Review: Trends from June 2025
View Details
A person holds and reads a large, open restaurant menu at a table, featuring menu innovation with multiple columns, food descriptions, and small images of dishes.
Restaurant Best Practices
From Menu to Momentum: Connecting Menu Innovation to Real Business Impact
View Details
A digital screen displaying a financial chart with candlestick patterns and numerical data, representing Restaurant Market Trends and stock market analysis in blue and purple tones.
Restaurant Best Practices
The Cost of Ignoring Restaurant Market Trends: What Restaurant Brands Need To Know
View Details
Latest
Network diagram featuring the BBI Restaurant Performance Network logo at the center, linked to major brand logos like McDonald's and Denny's, on a purple-blue gradient background—highlighting Restaurant Sales and Traffic Benchmarks.
News
BBI Statement on the PHP2Shell Vulnerabilities
View Details
Network diagram featuring the BBI Restaurant Performance Network logo at the center, linked to major brand logos like McDonald's and Denny's, on a purple-blue gradient background—highlighting Restaurant Sales and Traffic Benchmarks.
News
Correction to PPA and PTA Benchmarks for the Casual Dining Segment
View Details
A group of people in formal attire stand and applaud at round banquet tables in a dimly lit event hall; a large purple and white paint-like overlay partially covers the image.
State of the Industry Webinar
Webinar: State of the Restaurant Workforce 2026
View Details
A graphic showing June 2026 data, with a nod to May 2026 restaurant trends. Comp Sales increased by 1.8 percent, while Comp Traffic decreased by 1.9 percent. The background is purple and blue with faint chart lines.
Restaurant Insights & Research
Restaurant Industry in Review: Trends from June 2026
View Details
Bar chart comparing 2025 baseline to average weekly performance since March 2026 for four restaurant segments: Quick Service, Fast Casual, Family Dining, and Casual Dining. Despite higher gas prices impacting the restaurant industry overall, Quick Service shows the most improvement.
Restaurant Insights & Research
What BBI Data Tells Us About: Restaurant Traffic During the War’s Gas Price Surge
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Restaurant sales increased 1.8%, traffic decreased 2.0% in May 2026.
Restaurant Insights & Research
Restaurant Industry in Review: Trends from May 2026
View Details
A man stands on a stage giving a presentation at the "Best Practices Conference." A large screen behind him displays the text "State of Restaurant Sales and Traffic" alongside various images collaged together.
Webinar On Demand
Webinar: Restaurant Industry Snapshot Q2 2026
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Graph showing minimum wage increases across 22 states in 2025.
Restaurant Insights & Research
What BBI Data Tells Us About: Minimum Wage and Turnover 
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April 2026 data showing comp sales increased by 1.5% and comp traffic decreased by 1.7% on a purple gradient background, reflecting shifts seen in March 2026 restaurant trends.
Restaurant Insights & Research
Restaurant Industry in Review: Trends from April 2026
View Details
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